detached service drop from utility pole

   On 10/28/25 I reported this issue twice on the phone, once via X and direct messages. Since then Xfinity dispatched a technician to Texas, opened two tickets [EDITED: Personal info] Allegedly technicians were dispatched on 2 separate occasions , once no trouble found was reported and one claimed that it was not Xfinity/Comcast's wire. neither time did the technician bother to come to the house for clarification. I have repeatedly requested to speak to or see a supervisor to no avail. The wire in question was installed by a company subcontracted by Comcast to satisfy the need for new service at this address., I know because I  was present at the time.

        This not a big job and certainly didnt warrant such a run-around. It is simply a concerned customer being proactive and trying to avoid a service outage and prevent a safety hazard.