Visitor

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1 Message

Monday, June 15th, 2026 12:54 AM

Despite having seasonal pause, do I still get basic internet

My AV is connected to my internet, so does this not work if I have a seasonal hold on my account?

Oldest First
Selected Oldest First

Gold Problem Solver

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27.5K Messages

21 hours ago

My AV is connected to my internet, so does this not work if I have a seasonal hold on my account?

Please read all the information on https://www.xfinity.com/seasonal and on the "Enroll" page it links to.

The "Seasonal Xfinity Internet Access (20mbps)" at $20/month includes (slow) internet access for devices in your home, "Seasonal Xfinity Internet Suspend" at $8/month only gives you access to your Xfinity email account (if you have one). 

(edited)

Expert

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118.5K Messages

2 hours ago

Concern moved here to the Customer Service help section.

Official Employee

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807 Messages

1 hour ago

Internet services are dropped to 20 MBPS with services are very limited for internet only. Here is a quick article to look over for a better understanding of seasonal holds. https://www.xfinity.com/seasonal#!/

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