Visitor
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1 Message
Despite having seasonal pause, do I still get basic internet
My AV is connected to my internet, so does this not work if I have a seasonal hold on my account?
Visitor
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1 Message
My AV is connected to my internet, so does this not work if I have a seasonal hold on my account?
BruceW
Gold Problem Solver
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27.5K Messages
21 hours ago
Please read all the information on https://www.xfinity.com/seasonal and on the "Enroll" page it links to.
The "Seasonal Xfinity Internet Access (20mbps)" at $20/month includes (slow) internet access for devices in your home, "Seasonal Xfinity Internet Suspend" at $8/month only gives you access to your Xfinity email account (if you have one).
(edited)
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EG
Expert
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118.5K Messages
2 hours ago
Concern moved here to the Customer Service help section.
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XfinityDuron
Official Employee
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807 Messages
1 hour ago
Internet services are dropped to 20 MBPS with services are very limited for internet only. Here is a quick article to look over for a better understanding of seasonal holds. https://www.xfinity.com/seasonal#!/
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