3 Messages

Thursday, January 1st, 2026 3:52 PM

Desperately needing to cancel an order in my account. I was just looking.

I was looking at the phones and tried to see how much final charge would be. I've never had a problem with canceling an order in my cart.

Trudy Yates

Oldest First
Selected Oldest First

Official Employee

 • 

2.1K Messages

7 hours ago

@y_trudy1 I can help. Can you please direct message me your first and last name along with your full service address so that I can resolve this for you. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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