5 Messages

Thursday, January 1st, 2026 3:52 PM

Desperately needing to cancel an order in my account. I was just looking.

I was looking at the phones and tried to see how much final charge would be. I've never had a problem with canceling an order in my cart.

Trudy

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Official Employee

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2.5K Messages

5 months ago

@y_trudy1 I can help. Can you please direct message me your first and last name along with your full service address so that I can resolve this for you. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Visitor

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1 Message

4 hours ago

My name is [Edited: "Personal Information"] and I believe someone has taken my relation with you.  I am 87 yrs old..have been off line due to computer problems.  I bought a new compurter a couple of months ago.   fsmily and frds have  tried to help.  This a.m. I discovered this communication on my line.  Could you check [Edited: "Personal Information"].  my home phone is [Edited: "Personal Information"].  thanks roy [Edited: "All Caps"]

(edited)

Official Employee

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2.8K Messages

Hello, @user_esxufc. Thank you for making us aware you're having connectivity issues via Forums. I would be more than happy to help find a solution to this problem you're having. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?

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