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Depth Cable Lines Should Be Buried After Repair
We had our cable line replaced several months back. This afternoon I was doing some yard work and found that the replacement cable was placed just under our rock in the backyard. They appear to have only racked rock over the new cable. I also found that the junction was not covered and had a sticky substance on it. Should these lines have been buried deeper? I know they came out and surveyed for underground lines before the work was done, so I'd assume they would need to be buried in the ground to some extent.
XfinityChelseaB
Official Employee
•
1.6K Messages
2 years ago
Hello @user_624507, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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