I need to deprovision my app, I already changed the password, but I need to log out someone who no longer should be accessing my stream. Please help!
moved your post to the customer service area of the forum. while waiting for a CC employee, go to xfinity.com and sign in. go to account, and from there to 'users' to verify that the ones using your access haven't added other users that have their own username/password.
Thanks so much for taking the time to reach out to us regarding your app/login concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. You might try removing active devices attached. You can find steps for this process through the following link https://comca.st/3sFpuVP If this does not resolve the issue I would be more than happy to assist you further. Can you please reach out through private message (steps for this process can be found through this link https://comca.st/2XVG3id) with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3sFmKYy;
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hello @latashaclark70! I hope all is well. We haven't heard back from you. I just wanted to check in to see if you still need assistance before your thread is closed?
Hello @user_0e7c1c, thanks for reaching out to us on our Forms page about this deprovisioning concern. To confirm, are wanting to remove a user/users from having access to your Stream app account? If not, can you please further explain what you need assistance with in regard to deprovisioning?
We're here to help and look forward to hearing back from you!
Responses
Rustyben
Expert
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24K Messages
5 m ago
moved your post to the customer service area of the forum. while waiting for a CC employee, go to xfinity.com and sign in. go to account, and from there to 'users' to verify that the ones using your access haven't added other users that have their own username/password.
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ComcastMichelleR
Official Employee
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375 Messages
5 m ago
Thanks so much for taking the time to reach out to us regarding your app/login concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. You might try removing active devices attached. You can find steps for this process through the following link https://comca.st/3sFpuVP If this does not resolve the issue I would be more than happy to assist you further. Can you please reach out through private message (steps for this process can be found through this link https://comca.st/2XVG3id) with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3sFmKYy;
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Rustyben
Expert
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24K Messages
5 m ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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ComcastChe
Official Employee
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6.1K Messages
5 m ago
Hello @latashaclark70! I hope all is well. We haven't heard back from you. I just wanted to check in to see if you still need assistance before your thread is closed?
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user_0e7c1c
Visitor
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1 Message
3 m ago
Can you deprovision my acc please
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