Deplorable Customer Service

@user_8ne6a0 please post your issue in the correct Forum [leaving out your complaint] and an Official employee will help you.

@user_8ne6a0

Thanks for reaching out to us! I do apologize for any inconvenience you're experiencing with your billing. You've reached out to the right team to be able to assist you with your billing concerns and any other concerns you have with your services.

Go ahead and send me a direct message including your first and last name and your complete service address to get started.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message