Deplorable Customer Service

I have never dealt with such utter [Edit: Inappropriate Language] and disrespect towards a loyal customer than I was this evening by an Xfinity "live agent."  It is next to impossible to speak with a real person via telephone - and the rare instance where I did, [Edit: Netiquette].   Are you friggn kidding me?!?!?  What decent vendor charges their customers to speak with them about issues that were their errors??????    The only areas where it isn't a hassle, lol, big shocker, is to make payments and sign up for new services.   I spent almost an hour trying to get thru to a live person.  Oh, but it gets better.  The "Assistant Chat" option is another horror to experience.  When I asked to speak with a live agent via telephone, I was told they don't have the option to speak with us directly, but "rest assured, I am a live person."   So I began asking questions that only a human would be able to answer.   As I suspected, [Edit: Inflammatory].  These are not live humans!!!!!   When I kept asking direct questions like receiving a credit, payment extension, etc. - I would get the bubble topics again and again.  After that, the chat just ended due to technical issues - this happened 5 times.  

Xfinity's monopoly with internet/cable is over.  I cancelled my services and signed up elsewhere paying 1/3 of the price for same services.  We all pay good money for Xfinity services and deserve respect, truthfulness, and appreciation, instead of being lied to, charged for addressing customer service issues, etc.   

Xfinity is no longer the only player in town - there are more providers now who will appreciate and respect their customers.    [Edit: Netiquette].