Denied Tickets from Xfinity Sweepstakes

Update: We received replacement tickets for a game the following month.

We had a bad experience with the marketing company Xfinity contracts with, GMR Marketing, that we want Xfinity to be aware of. I couldn't find a direct email address to lodge a complaint, so it seems this is the best way to contact someone.

Last month, I received an email saying that we had been selected as the winner of one of the Xfinity Rewards sweepstakes we entered, and we had won two tickets to a basketball game. It said we had two days to confirm before they selected another winner, so we immediately confirmed so we'd receive our tickets. I then received a confirmation email that said my tickets would be sent later, and if I hadn't received them within 48 hours of the game, reach out to GMR marketing. The game is scheduled for tomorrow, so I reached out to GMR Marketing last night. I received the following email in response:

"Hey (my name),

I am so sorry for the delay. Unfortunately, this game has been fulfilled due to the first come-first serve nature of the reward. I am sorry I did not catch this earlier. However, I would love to offer you two (2) tickets to the [team name] game on Monday, January 27th. Please let me know if this date works for you. If not, we can put you on the priority list for future [team name] games. I am truly sorry for the inconvenience. Thank you!"

This is extremely frustrating, as we confirmed almost a month ago and were told that we would receive our tickets, so we had already made plans to attend. We are not available on the next date offered to us, and now we have to cancel our plans for tomorrow.

If Xfinity is going to offer rewards, they should partner with a company that can actually come through with the prizes. We're very disappointed in the experience we had with Xfinity Rewards.

Responses

XfinityJosephA

Official Employee

•

1.8K Messages

5 months ago

user_3636e4 thanks for sharing this expereince. We will pass along your feedback about the tickets. Did you reply to your point of contact? I'm sure they will do all they can to help.

4

0

U

user_3636e4

Visitor

•

3 Messages

Thank you. Yes, I replied to them as well as forwarded them the confirmation email from a month prior but did not receive a response.

Like

Reply

5 months ago

0

XfinityJamesC

Official Employee

•

2.2K Messages

Thank you for letting us know about this, @user_3636e4. Please feel free to post an update to this thread if you have any issues reconnecting with your point of contact. We are here for your support.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

5 months ago

0

U

user_3636e4

Visitor

•

3 Messages

Update: We received our replacement tickets from Morgan at GMR Marketing and the seats are great. Thank you!

Like

Reply

4 months ago

0

XfinityChristy

Official Employee

•

2K Messages

That is great news, thank you for the following up. We're here for you, and our team of Xfinity experts is always ready to help. Another fantastic tool at your fingertips is the Xfinity app. It’s perfect for troubleshooting and checking your bill. —all in one place! If you haven’t downloaded it yet, here’s a link: https://comca.st/2zsiyBf. I hope your day is awesome and your week even better! 😊

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 months ago

0

Customer Service

user_3636e4

Denied Tickets from Xfinity Sweepstakes

XfinityJosephA

user_3636e4

XfinityJamesC

user_3636e4

XfinityChristy

New to the Community?