Denied Tickets from Xfinity Sweepstakes

Update: We received replacement tickets for a game the following month.

We had a bad experience with the marketing company Xfinity contracts with, GMR Marketing, that we want Xfinity to be aware of. I couldn't find a direct email address to lodge a complaint, so it seems this is the best way to contact someone.

Last month, I received an email saying that we had been selected as the winner of one of the Xfinity Rewards sweepstakes we entered, and we had won two tickets to a basketball game. It said we had two days to confirm before they selected another winner, so we immediately confirmed so we'd receive our tickets. I then received a confirmation email that said my tickets would be sent later, and if I hadn't received them within 48 hours of the game, reach out to GMR marketing. The game is scheduled for tomorrow, so I reached out to GMR Marketing last night. I received the following email in response:

"Hey (my name),

I am so sorry for the delay. Unfortunately, this game has been fulfilled due to the first come-first serve nature of the reward. I am sorry I did not catch this earlier. However, I would love to offer you two (2) tickets to the [team name] game on Monday, January 27th. Please let me know if this date works for you. If not, we can put you on the priority list for future [team name] games. I am truly sorry for the inconvenience. Thank you!"

This is extremely frustrating, as we confirmed almost a month ago and were told that we would receive our tickets, so we had already made plans to attend. We are not available on the next date offered to us, and now we have to cancel our plans for tomorrow.

If Xfinity is going to offer rewards, they should partner with a company that can actually come through with the prizes. We're very disappointed in the experience we had with Xfinity Rewards.

Customer Service

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Denied Tickets from Xfinity Sweepstakes

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