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user_ydk1b8
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Visitor

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1 Message

Monday, July 20th, 2026 10:11 PM

Denied access to change billing method

Says im a diamond member on now prepaid  internet only.but wont allow me to change anything in account.like billing 

Question

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Updated 

10 hours ago

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XfinityEmilyB

Official Employee

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3K Messages

10 hours ago

 

user_ydk1b8 Welcome to our community forum! My team can help with Xfinity accounts and services, but only our specialized NOW Support team can access NOW service accounts for customers. You can find helpful answers to Frequently Asked Questions here: https://www.xfinity.com/support/now as well as a link to chat with a NOW service specialist. 

 

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