Visitor

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2 Messages

Saturday, December 6th, 2025 5:38 AM

Demoted from gold to silver

I’ve been with Xfinity for a really long time and I recently moved places but I realized I been demoted from gold to silver, an I was finally planning on using my gold deals, how do I get it back!??

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Official Employee

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445 Messages

14 hours ago

Hello @ZepOrbit. Thank you for reaching out on our community forum! When you moved did you transfer your services from your old address or did you create a new account for the new address? 

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