Visitor
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1 Message
Delivery not received
Hi! I ordered and paid for an internet service from Xfinity a few days ago and yesterday got a message saying my Xfinity order has been delivered at my door. However I have not seen any packages at my door or in the mailbox.
XfinityRichard
Official Employee
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2.3K Messages
29 days ago
Hi there, @user_z1q8ah ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry that you did not receive your equipment. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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