Visitor

 • 

1 Message

Tuesday, July 21st, 2026 12:54 PM

delivery date

i don’t move into my apartment until the 25th and i forgot to change the delivery date. can i change it?

Oldest First
Selected Oldest First

Official Employee

 • 

3.4K Messages

1 day ago

 

user_467ifi, Hi there! Thanks for reaching out. No worries! Depending on the order status, the delivery date can be updated by changing the delivery date of your Getting Started Kit. You can use services like UPS My Choice or FedEx Delivery Manager to change the delivery date or reroute the package for a fee. Additionally, you can check the order status through the Order Management System (OMS) to ensure everything is in order. If you need further assistance, we'd be happy to take a closer look and see what options are available. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.
 
 

 

forum icon

New to the Community?

Start Here