jstout1's profile

New Poster


3 Messages

Mon, Nov 9, 2020 9:00 AM

Deleting/Unlinking An Old, Inactive Account

I have an old, inactive address account that I need to delete/unlink but, when I go thru the proper channels to unlink it, I am unable to unlink it. My xfinity myaccount keeps listing two separate addresses, only one of which is correct. I haven't had xfinity services at my old address for 2+ years now & I would like to delete this inactive acct from my myaccount records. Please help!


Official Employee


2.5K Messages

7 m ago

Hi there, alcauter2537. We can help delete/unlink the old account! You came to the right place. Please send me a PM with your first and last name. 


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  


We will go from there. 🙂

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