Visitor
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1 Message
Deleted my phone number while transferring
I have been on the phone with customer service for over a total of 24h. We were trying to switch numbers between Xfinity accounts. My phone number was switch with out a problem but my wife's was a problem for some reason. Nobody could explain way except for amour system won't allow it. Of the 5 people I talk to they all "tried" different ways. But every time the call was disconnected and we were promised a call but but didn't get one. Finally the last representative said here number was cancelled. She has no phone service. And again we were disconnected. Nobody can help you. Xfinity incompetence will take you phone number. Buyer beware
XfinityJohnG
Official Employee
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2.5K Messages
4 hours ago
Thank you for reaching out to our team here. I am very sorry to hear about that experience, and I will be happy to look further into that issue with the Phone number. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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