Deleted draft in email

I had a very long email in my drafts. When I open the message it is blank. Not even the ability to put in subject it shows the email has 7.6kb of data but when I open it the entire page is blank. Can you help me recover

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XfinityMartyR

Official Employee

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2.1K Messages

3 days ago

user_9qykx0 Thanks for reaching out! If the draft was composed in the Xfinity Email web portal, when the draft is selected you should see a 'Edit Draft' option at the top. Once that is selected, it should open the draft in another window to edit.

If that doesn't help I would suggest logging out, then clear your cache, and cookies for your web browser. You also might try using another web browser to see if the draft will populate.

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user_9qykx0

Visitor

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3 Messages

When I touch on the email in my drafts nothing comes up just a blank page. It is almost like it won’t load.

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3 days ago

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user_9qykx0

Visitor

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3 Messages

3 days ago

I have cleared my cache and my

coolies, tried on a different browser I have good reception.

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XfinityMartyR

Official Employee

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2.1K Messages

user_9qykx0 Are you able to compose a new message, and are you receiving email messages okay?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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user_9qykx0

Deleted draft in email

XfinityMartyR

user_9qykx0

user_9qykx0

XfinityMartyR

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