Skip to main content

    Support

    Offers

U
user_9qykx0
1st Topic
1st Reply

Visitor

 • 

3 Messages

Saturday, May 10th, 2025 9:18 PM

Deleted draft in email

I had a very long email in my drafts. When I open the message it is blank. Not even the ability to put in subject it shows the email has 7.6kb of data but when I open it the entire page is blank. Can you help me recover

Question

 • 

Updated 

7 hours ago

28

2

0

XfinityMartyR

Official Employee

 • 

2.3K Messages

2 months ago

 

user_9qykx0 Thanks for reaching out! If the draft was composed in the Xfinity Email web portal, when the draft is selected you should see a 'Edit Draft' option at the top. Once that is selected, it should open the draft in another window to edit. 
If that doesn't help I would suggest logging out, then clear your cache, and cookies for your web browser. You also might try using another web browser to see if the draft will populate. 
 

 

1

0

user_9qykx0

Visitor

 • 

3 Messages

When I touch on the email in my drafts nothing comes up just a blank page. It is almost like it won’t load. 

Like

Reply

2 months ago

0

user_9qykx0

Visitor

 • 

3 Messages

2 months ago

I have cleared my cache and my

coolies, tried on a different browser I have good reception.

3

0

XfinityMartyR

Official Employee

 • 

2.3K Messages

 

user_9qykx0 Are you able to compose a new message, and are you receiving email messages okay? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

wf-659

New Poster

 • 

2 Messages

I have a problem that may be related.  I find that already-saved draft emails can vanish without a trace (i.e., not just the content of the draft but also the listing within the "Drafts" folder disappears) when you try to edit them further.  If you manually delete a draft, you can recover it using the "Recover Deleted Items" function.  When this happens, however, there appears to be no recourse.  It seems that the Comcast servers do not treat draft emails with the same care as other emails, and that's a shame.

Like

Reply

8 hours ago

0

XfinityJeniece

Official Employee

 • 

3.2K Messages

Hey there, @wf-659, thanks for reaching out through Xfinity Forums regarding the email issue. How are you accessing your email account when having this issue? Is it through our website or using a third-party mail client?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 hours ago

0

forum icon

New to the Community?

Start Here