3 Messages
Delaying Xfinity Gateway Delivery
Hello,
I am moving into a new location on June 13th of this year. I had my Xfinity Gateway set to be delivered to that location but realized that it may arrive early, prior to me arriving and being able to pick it up. Is there a way to delay the package's delivery or have its delivery address changed to reach my current location prior to June 13th?
XfinityRichard
Official Employee
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2K Messages
1 day ago
Hi there!, @user_bix1kh Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your concerns regarding your modem arriving early. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityRichard
Official Employee
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2K Messages
1 day ago
It was a pleasure, @user_bix1kh working with you in private today. We do appreciate you and your business!-Richard
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Again
Expert
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31.7K Messages
1 day ago
Moved to Customer Service as this has nothing to do with Accessibility/disability.
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