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user_s4avk7
1st Topic

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1 Message

Friday, April 25th, 2025 2:29 PM

Delaying Delivery of Equipment

Hello, I just purchased an internet plan, and I don't move in for another 2 weeks. However, I thought I would be able to delay delivery, but it never gave me that option. Can someone please let me know how I can delay the delivery? Thank you. 

Question

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Updated 

8 days ago

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XfinityBenjaminM

Official Employee

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2K Messages

8 days ago

 

user_s4avk7 Hello! Thank you for reaching out to us here on our Community Forum. We will need to check your order and see what was setup. We'll do everything we can to help! Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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EG

Expert

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110.2K Messages

8 days ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section.

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