U

Visitor

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1 Message

Saturday, May 31st, 2025 5:47 PM

Delayed Shipping

Ordered delayed shipping for next week as my move-in date isn't until then, got a notification that my gateway was delivered yesterday? 

How do I have xfinity pick this up because the box is currently sitting out in the open and I am not responsible for it being stolen or damaged in the weather for being delivered a week early. 

Official Employee

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2K Messages

2 days ago

Hello, @user_brgjn0. I appreciate you making us aware your gateway has been delivered before your move-in date. I would be more than happy to take a look at your account to see what options we have available. Let's continue our conversation via DM.

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