1 Message
Delayed shipping was selected, but UPS says my router is shipping tomorrow
I had ordered internet + a router/modem from Xfinity this Sunday, and choose delayed shipping as I won't be moving in to my apartment for another week. However, I got an email this morning saying my order had shipped from Xfinity. Hoping that there were some instructions saying to delay it for UPS, I waited for UPS to actually receive the router and see if my estimated delivery date would change, but they have it now and are set on delivering it tomorrow. I cannot change the date with UPS without incurring a $10 fee.
XfinityJohnG
Official Employee
•
1.8K Messages
9 months ago
Thank you very much for reaching out to our team here @user_xt10i2. I would be happy to look at any account issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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