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duke8253
1st Topic

Visitor

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3 Messages

Monday, April 10th, 2023 8:35 PM

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Delayed shipping date for installation kit

I'm a bit confused of the "delayed shipping" option for the installation kit.

  • Is that supposed to be the date when it arrives? So when it says "should arrive within 2 business days of your selected date", that means if I select April 25, it could arrive between April 23, to April 27? 
  • Or is that supposed to be the date when it's shipped? So when it says "should arrive within 2 business days of your selected date", that means if I select April 25, it is shipped on the 25th, and should arrive before April 27? 

Question

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Updated 

2 years ago

890

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Accepted Solution

CCRenee

New Problem Solver

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169 Messages

2 years ago

Hi @duke8253, and thanks for reaching out to us at Xfinity!

 

Thanks for letting us know how we can help and providing details regarding your shipping concerns. 

 

1). Within 2 business days of the selected date (4/25/23), the delivery date would be by 4/27/23 (Thursday). If there are any issues with the delivery schedule, you will be notified by email and provided with any additional tracking changes. 

 

Think about priority shipping arriving 2 business days after the selected date (unless you choose a weekend). 

2

duke8253

Visitor

 • 

3 Messages

@XfinityRenee​ Thanks for the information!

2 years ago

0

CCRenee

New Problem Solver

 • 

169 Messages

Sure, I'd be happy to confirm the shipping details @duke8253.

 

Please send our team a direct message with your full name and address. Our team can further investigate this issue.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

2 years ago

CCRenee

New Problem Solver

 • 

169 Messages

2 years ago

You're welcome, and thanks for allowing me to help😀! @duke8253

 

Do you have any additional questions or account concerns we can help with? 

1

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duke8253

Visitor

 • 

3 Messages

@XfinityRenee​ From the link I got in the order confirmation email, my shipping is showing "Standard Shipping 3-5 Business Days", not the date I picked. Could you help me verify my shipping date of the order?

2 years ago

0

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