delayed shipment never completed

i completed my account set up 2-3 weeks ago for a 10/1 start. i’m in my new apartment now (10/5) and there’s been no indication that the “delayed delivery” i requested has been completed. the confirmation email only said that i would get another email later but otherwise i’ve gotten no information whatsoever. i’ve tried the AI chat several times to find out when i can expect a delivery or how long it might take but it’s not helpful. i also cannot find a way on this forum to send a direct message to get specific information/help. extremely frustrating.