Visitor
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2 Messages
Delayed Shipment for New Service
Hello,
I signed up for new service at a new address I’m moving into on 4/28/25. I haven’t received any information on the status of my equipment and can’t find any tracking information. Can I get assistance with this? I delayed shipment when signing up for the service but it’s past that date by now.
XfinityNatalie
Official Employee
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73 Messages
3 days ago
Hello user_rdkabl, welcome to XFINITY! We would be more than happy to assist you with finding your tracking number for your equipment order. I know how important it is to have everything prepared ahead for when you are settling into your new place. Rest assured, you have reached the right place to help!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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