Visitor
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1 Message
Delayed installation
Several weeks ago, I contacted Xfinity about transferring my service to my new apartment. There have been several errors in installation dates and the latest is I won’t be getting service for an entire week. Customer service says there’s nobody available. This is unacceptable to me, especially where I did my due diligence and contacting Xfinity and arranging a date of September 9, which is today
XfinityChelseaB
Official Employee
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2.5K Messages
15 hours ago
Hello @user_4g4db7 Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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