Visitor
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1 Message
Degraded cabinet needs replacing.
There is a deteriorated Xfinity outside-plant utility cabinet located at or immediately beside the property line at my address. The enclosure appears to need replacement. Because it straddles a property line in an area with frequent foot and vehicle traffic, I am also requesting that the replacement be a secure, lockable enclosure.
This is not an issue with my modem or indoor service. I need an outside-plant maintenance ticket opened for inspection and replacement of the cabinet. I have photographs available. Please have an Xfinity employee contact me privately for the exact address and location.
XfinityDuron
Official Employee
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916 Messages
11 hours ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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