1 Message
Defective modem
You sent me an "upgrade" modem without a power supply (tracking number [Edited: "Personal Information"]).
I managed to talk to you about it and you promised a replacement package, this time with power supply. Two weeks have passed. Where is the working replacement???
XfinityKrista
Official Employee
•
1.4K Messages
11 days ago
Hello @user_7vrgpz,, thank you for taking the time to reach out on social media. I understand your concern with the modem, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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