I am extremely frustrated with Xfinity’s sales tactics and would never recommend them. Their representative used misleading information just to lock us into a long-term contract. The Issue: The Bait: The salesperson heavily pushed a $200 gift card to get us to sign a 5-year agreement. The Trap: The rep never mentioned that the gift card expires in just 6 months. The Result: The card expired, and Xfinity completely refuses to honor it. Yes, I should have read every line of the fine print. However, good companies don't intentionally hide critical expiration dates from customers. Omitting this information feels like a deliberate strategy to cheat people out of promised incentives. Save yourself the headache. I will never refer a friend to a business that relies on sneaky tactics to trick customers.

Deceptive Tactics – Read the Fine Print!

I am extremely frustrated with Xfinity’s sales tactics and would never recommend them. Their representative used misleading information just to lock us into a long-term contract.

The Issue:

The Bait: The salesperson heavily pushed a $200 gift card to get us to sign a 5-year agreement.
The Trap: The rep never mentioned that the gift card expires in just 6 months.
The Result: The card expired, and Xfinity completely refuses to honor it.

Yes, I should have read every line of the fine print. However, good companies don't intentionally hide critical expiration dates from customers. Omitting this information feels like a deliberate strategy to cheat people out of promised incentives.

Save yourself the headache. I will never refer a friend to a business that relies on sneaky tactics to trick customers.

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XfinityDemetrise

Official Employee

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411 Messages

1 month ago

Hi there @user_whh9ok Thank you so much for reaching out on our Xfinity Community Forum. I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to assist. Did the rep state there would be no expiration date associated with the gift card?

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user_whh9ok

Visitor

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4 Messages

He never mentioned any expiration date about it. I just added to my Apple wallet and used it once at Arby’s. Then attempted to use it and declined in all these places. What’s irritating is I even emailed him directly for help and he sent me an email link to track the card. Seriously?? Why not at that point say oh that card was only 6 months. It has taken me 3 months to try and get some sort of grace and instead the last attempt the representative just said “sorry”. The issue is that I will have paid much more after 5 years of a lock in and I can’t get the remaining money to spend. I only spent $9.27. Whatever. I’m so over it all.

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1 month ago

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XfinityAngie

Official Employee

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2.9K Messages

user_whh9ok, I sure don't blame you for feeling that way. I would like to see what we can do to make this right.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_whh9ok

Visitor

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4 Messages

I will gather my stuff and send over. I’ve had some personal things with family in another state. Sorry for the delay.

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1 month ago

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XfinityAbby

Official Employee

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1.2K Messages

@user_whh9ok no worries! We are here to help when you are ready!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 month ago

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user_whh9ok

Visitor

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4 Messages

I am going to send the information. I have been tied up with a family matter that has taken a lot of time. I will explain more in my message. I don't see a direct messaging icon when I am signed in. I see Support. or AI chat. Where is the direct message icon?

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2 hours ago

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Customer Service

user_whh9ok

Deceptive Tactics – Read the Fine Print!

XfinityDemetrise

user_whh9ok

XfinityAngie

user_whh9ok

XfinityAbby

user_whh9ok

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