Deceptive sales tactics from mediocre Sales Consultant

Today I was notified that the service for my old apartment, which I had been reassured would be disconnected, was in fact not disconnected, causing me to be billed for two different accounts.  This was after the consultant insisted that he could not just transfer my service but had to set up a new account for me instead, and also signed me up for a phone plan despite me telling him several times that I did not want it, and was not aware of it until I received a notification that I was being billed for it. Someone else was able to resolve my account issues but he’s clearly using these tactics to falsely inflate his sales numbers and is likely doing the same thing to other customers. Someone needs to talk to this guy about his these deceitful, disrespectful tactics.