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Aboyd925
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Visitor

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1 Message

Monday, July 13th, 2026 8:58 PM

Deceptive sales tactics at local store and downright dishonesty

Good evening I’m trying to figure out who I can escalate deceptive and fraudulent sales tactic and practice at a local store to? I have attempted to resolve it at the store level unsuccessfully, Committed to seeing this through as I truly believe this situation could’ve been prevented.

please advise. 

Question

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Updated 

3 hours ago

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XfinityAlyssaA

Official Employee

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2.8K Messages

3 hours ago

Good afternoon @Aboyd925, and thank you for reaching out on our Forums to share your experience. We appreciate you bringing this to our attention, and we take these matters seriously.
 

We're happy to forward your feedback through the appropriate channels for review. You may also submit feedback directly through our online feedback form here: Customer Feedback Form. 

 

In order to gather the appropriate information, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Messaging" icon
  • Click the "Start New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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