Deceptive sales practices

I signed up for an Xfinity plan two months ago and was explicitly told that installation would be free since my building and new apartment were already Xfinity-ready. However, due to recent renovations, the community had removed the fiber port. When I spoke with a customer representative, I was assured that Xfinity would install a new port at no cost, as the building was already part of the Xfinity network.

I subscribed before moving in and waited three days without service, effectively paying for a week of internet I could not use.

Now, I see an additional $100 installation charge on my bill. I have contacted customer service twice, was assured both times that the issue would be resolved, ticket ECM0017896692, and was even provided a ticket number. Yet the charge still remains—over a month later.

I expected Xfinity to honor its commitments. This has been an extremely disappointing and unacceptable customer experience.