deceptive business practices

I recently contacted Xfinity because a remote was no longer working.  The agent then proceeded to tell me he could lower our bill and we would not have a change in our services, but that I would add an xfinity mobile line.  I repeatedly asked him to verify that indeed we would not see any less services than we currently had.  Well he lied.  As a result we lost Netflix, we lost all of our movie channels, we lost our streaming.  When I contacted Xfinity the next day after figuring out what they did, i had no less than 4 agent lie to me again telling me I had the services, but there was a problem.  Then telling me I had to pay for them, then telling me they would have them turned back on and put in a ticket.  No ticket, just a link to go re-buy the services at a much higher price than I had been paying.  I've spent no less than 10 hours in chat trying to get this resolved.   I've even asked what package they put me on and can't get a straight answer on that.  Then I asked for a list of what channels are in my package... and still no answer.  Nothing but the run-around.  I'm quite certain what's happening is likely illegal, but at the very least deceptive, absolutely appalling, and the worst possible treatment of long time customers.  One agent will string you along... then pass you off to the next and all they do is goin in circles.  Absolutely abysmal.