1 Message
Deceptive Business Practices
On March 18th, I committed to a two year plan with Xfinity that would freeze the rate and the plan details for two years. I spoke to Paul. Once I commited over the phone he emailed me the confirmation. I committed on a recorded line. I looked at it quickly and it seemed OK. Two weeks later I examined it and saw an * way down on the confirmation. The plan locked me in for two years, yet the * said that the price could go up in 3 months by close to 20%. I than called Xfinity 3 times on this, and each time the agent agreed with me that it was unethical and deceptive but was told "there is nothing that they could do. Amazing that they have deceptive agents on staff, and the other agents find out about the deception and refuse to do anything. Next step is go to the FCC.
EG
Expert
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109.7K Messages
1 day ago
The concern is not "Home Security Devices / Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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1.8K Messages
1 day ago
Hi there, @user_qrb05t ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I can most definitely look into your account and account concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Here's the detailed steps to direct message us:
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