Visitor
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2 Messages
Deceptive agent
Having internet issues. Was talking with an agent to work through it. she tried to get me to sign up for now tv as a part of the “provisioning process” to help with my gateway. I was sent a link to follow to allow approval to “provision” my gateway to add boot files and send fresh signals. Somehow thinking I wouldn’t check and see there would be a new charge. With absolutely nothing mentioned of now tv prior. Very shady and makes me question how these people remain employed. Seems like xfinity needs to do a better job of screening their agents. I have screenshots of the entire conversation.
XfinityRichard
Official Employee
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3.2K Messages
1 hour ago
Hi there, @Cstevenson ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the experienced you had while trying to fix your Internet concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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