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user_3x5ylc
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2 Messages

Tuesday, December 9th, 2025 8:35 PM

Deceptive $200 Gift Card with Xfinity mobile

I am having an absolutely disappointing experience with Xfinity.  I was promised  $200 Gift Card ( one for each line with Xfinity mobile) and I switched both of our lines from another provider to Xfinity.  I still haven't received it  after almost 3 months and the agents on the phone are very rude and denying it outright saying there was  no such promotion, even though it was clearly mentioned on the phone while I established service for mobile as well as internet. 
Please do the needful to  resolve this at the earliest.

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2 hours ago

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XfinityAngie

Official Employee

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2.2K Messages

9 hours ago

 

user_3x5ylc, Thanks so much for reaching out to Xfinity Support. I am sorry this has been so frustrating for you. I would like to take a look at your account and see what can be done. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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user_3x5ylc

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2 Messages

Hello,
Thank  you for getting back. I have sent a Direct Message, looking forward to your response and resolution on this.

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8 hours ago

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Expert

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33.1K Messages

2 hours ago

Please keep in mind if you are qualified for a Visa gift card, you must:
  
  • The customer must subscribe to a qualifying plan.
  • Services must be installed within 30 days of the order date.
  • The customer must maintain the minimum required level of service from the eligible offer (no downgrades or disconnects) for 90 days from when the service was installed.
  • The customer must be in good standing at 90 days.
  • Once all eligibility requirements are met, the Visa Prepaid card will be mailed by USPS to the customer's billing address.
  
Once these requirements are met, you are fully qualified for the gift card. Your Visa gift card will be processed within sixteen (16) weeks from your completed Triple Play installation. After it’s processed, it can take an additional eight (8) weeks to be mailed. You can expect to receive the card within 20-24 weeks of installation.
 
You can check your status here: https://xfinityincentivetracker.com/ 

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