Racnfam5's profile

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1 Message

Sun, Nov 1, 2020 4:00 AM

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Deceitful billing practices

Why does xfinity lie to its customers and bill for service without disclosure? Before the current storm I was without tv service for 1 week due to the dark box malfunctioning. When I called to schedule a service call I was never told there would be a fee. I talked to agents a couple times and the technician who came out and not one word of a fee. I just got my bill and was charged $70 for the service call. This is dishonest practices. Also I was told I would get a $20 credit for the tech being late and after service restored i called customer service who said I would get a $40 credit on top for no service for a week. These did not happen. I am very frustrated and disgusted by the unethical customer service I have received. I cant even get a person on the phone to discuss, just a robot. Xfinity this is what you call customer first?

Official Employee

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2.6K Messages

1 y ago

Hello @Racnfam5,

 We would love to review your account and notes and do our best to help you out and improve the situation. Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

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