Deceased account homder

Hello and thank you for creating this post, @user_vzoxgt. Though it's been several years, I'm still sorry to hear of your loss. And I'm glad you've reached out! Our team would love to look over options with you, however possible. Could you please send our team a direct message to continue?

How to send us a direct message:  

1. Click "Sign In" if necessary.  
2. Click the "Direct Messaging" icon.  
3. Click the "Start new conversation" (pencil and paper) icon.  
4. In the "To:" line, type "Xfinity Support".  
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line.  
7. Type your message in the text area near the bottom of the window.  
8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!