Visitor

 • 

1 Message

11/11/2026 8:52 PM

Deceased account holder transfer and internet plan review

My father has died. I inherited his home and have continued paying for the Xfinity internet service, but the account remains in his name.

I would like assistance with two matters:

1. Account ownership transfer

I want to transfer the existing account into my name without interrupting service.

The transfer agreement requires me to assume any existing minimum-term agreements and equipment obligations. However, my current Broadband Facts disclosure states that there is no term contract.

During a recent support chat, an agent stated that my existing plan was under contract but would not clarify the terms.

Please confirm whether the account has any active contractual commitment, early termination fee, or outstanding equipment obligation.

2. Internet plan review

I currently pay $67/month for 150 Mbps.

During the same chat, I was offered a plan providing 300 Mbps, unlimited data, no contract, and an included modem for $55/month.

I am interested in this offer, provided that:

  • The $55 rate is confirmed, including its duration and any subsequent price increases.

  • There are no additional equipment rental charges.

  • I can continue using my existing TP-Link Archer AX50 router.

  • There is no new minimum-term commitment.

  • Changing plans does not interfere with transferring ownership of the account.

I would appreciate written confirmation of the available options and their terms before proceeding.

Thank you.

Oldest First
Selected Oldest First

Official Employee

 • 

2.9K Messages

3 hours ago

First, I’m very sorry for your loss, @user_vygbw7. We appreciate your reaching out, and I completely understand wanting to have all the details in writing before making any changes.

 

I can review the account to clarify any existing agreement, equipment obligations, or applicable fees, as well as the details of the $55 offer you were previously provided, including the promotional term, equipment costs, and whether any commitment is required. We can also review how those changes may affect the account ownership transfer. 

 

Please send us a Direct Message with your name, your father's name, and the service address, so we may assist.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon in the top right corner

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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