Visitor
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2 Messages
Debt Recall
I need a Pay-for-Delete or Debt Recall.
I have almost paid my past-due balance directly to Xfinity. Since the account was assigned and not sold to Waypoint Resource Group, I am requesting a ticket be opened for a corporate manual debt recall so the collection agency completely removes the trade-line from my credit bureau files before I pay the remaining 133.
XfinityKassie
Official Employee
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2.6K Messages
2 hours ago
@mars1999rrrrrrr Good morning! We appreciate you taking the time to reach out to our Xfinity Forums for assistance with your payment and debt status. I'm happy to take a look, and get you in the right direction. Please send us a Direct Message with your name and service address.
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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