Visitor
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2 Messages
Debt collectors
Customer service is [Edited - Language], asked to cancel the service at the end of march 2025, returned the device on 1st of april, they service was not canceled, called again in april because of that, and extra charges, which was told it will be resolved
now end of october, i get an email from debt collectors, stating that i have a balance with comcast, that i have to pay
same one from april, that agent told me that the issue got fixed
now you can’t prove to anyone that they said that the issue will be fixed, because they never send you an email stating that, they just leave you in limbo with [Edited - Language] like this, customer service, customer [Edited - Language]
XfinityJamesC
Official Employee
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2.5K Messages
4 days ago
Greetings, @user_w73nqk! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear these billing issues were never resolved, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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