1 Message
Debt Collections
I have been getting threats from debt collectors the last YEAR. Comcast has said MULTIPLE TIMES they will remove the payment. It was a payment I did not owe. A payment they owed me, actually. Months have gone by and I am STILL BEING CONTACTED FROM DEBT COLLECTORS. Comcast needs to fix this immediately. I am at my wits end. I have given patience, but this is an astronomical mess up.
XfinityDena
Official Employee
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3.2K Messages
11 months ago
@user_auyyx9
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_mymp1d
1 Message
11 months ago
You will have to contact the credit bureaus to fight the collection. They'll never remove it. They don't care. If it went to collections they have sold the debt anyway.
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