Visitor
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1 Message
Debt collection after move out and properly closing my account . Totally unacceptable
This is totally unacceptable. What an intentionally horrible way of handling moving out. I called and did everything right. Had to wait and then talked to a guy for a long time to go through the process of closing my old account. I also paid or agreed to pay the amount of $18 i believe as a remaining balance of the move. Now I receive a debt collection notice of $56! I just paid it now just to avoid wasting my time trying to talk to a human being. You make every process so long and difficult except taking our money. Why don't you have a smoother process for move out? Why isn't it easy ans clear to cancel/close an account ? You should do a better job.
XfinityAldrik
Official Employee
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2.2K Messages
1 day ago
Thank you for reaching out to us on our community forums @user_m76ln5! We regret to hear the disconnection process did not go smoothly, we also regret hearing a debt was sent to collections after this interaction. Could you please send our team a direct message with your full name and full address? We’d love to take a further look. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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