Debit refund card expired

The card, number {edit: Personal Payment Information], in the amount of $35.04, has an expiration date of 08/25. Unfortunately, the card was not used before it expired and needs to be re-issued. The refund amount of $35.04 was a result of a change in the package that we had subscribed to, not disconnecting an account. Please advise accordingly. Thank you.

Thank you for clarifying that @user_mrnprs. We can help you here, just send us a direct emssage with your full name and service address to get started. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I sent you all my reply 7 days ago, along with my information. However, now you are telling I need to reply to Xfinity Eva and mark a reply with an accepted solution. I am not sure what you all are asking for now. In addition, I have not received any information after the chat last week, whereby someone working the chat box thanked me for sending my information, by which a case would be started. I have not received a case number or any type of verification from Xfinity that my expired card will be re-issued. It would be nice if communication to resolve problems took place between "live" people, instead of messages and chat boxes. Live people solve problems, chat boxes and algorithms only create confusion, negative feedback, and do not solve problems. I need a direct answer from Xfinity, as to whether my expired card will be re-issued.

Hi there @user_mrnprs , I'm very sorry for the inconvenience this is causing you. I can get a ticket opened to get you taken care of. Since it's been a few days since we last spoke can you please DM me your full first and last name along with your service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.