Visitor
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1 Message
debit card
i just received a debit card from xfinity as a refund of $85. On May 23 I went online and converted that refund to a credit my bank account. Why am I getting a debit card?
[EDITED: Personal Information]
Visitor
•
1 Message
i just received a debit card from xfinity as a refund of $85. On May 23 I went online and converted that refund to a credit my bank account. Why am I getting a debit card?
[EDITED: Personal Information]
XfinityThomasC
Official Employee
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2.6K Messages
3 days ago
Hello, @user_bspgeu If the customer is owed a refund due to an overpayment or credit balance on a disconnected account, the refund is applied to the last payment method on file, if eligible. When that refund fails to card or bank account, Comcast will automatically reprocess these as a digital refund, mailed prepaid card, or check if the amount is over $500.
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