Death of my mom
Comcast is the only company/utility to request such nonsense. I called to disconnect my moms service after she passed. As if this isn't trying enough, Comcast continues to bill and continues service. Wont do anything until we send death cert!?!? I could've just called and acted like her with all her info and canceled service, but I didn't. I attempt to do it the correct way, and you make it impossible!! I was only in town for 2 weeks! Death certs are taking 8-10 weeks due to covid. So, now, weve gotten a disconnect notice, bc it won't be paid. Why make it so difficult!? Why not STOP service when told!!!??? No one will be able to return her boxes and such bc you chose to draw this all out. Ill be in a different state now! You were warned she has passed! So ridiculous!!! Everyone else just stopped service!