New Poster
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2 Messages
Death of my mom
Comcast is the only company/utility to request such nonsense. I called to disconnect my moms service after she passed. As if this isn't trying enough, Comcast continues to bill and continues service. Wont do anything until we send death cert!?!? I could've just called and acted like her with all her info and canceled service, but I didn't. I attempt to do it the correct way, and you make it impossible!! I was only in town for 2 weeks! Death certs are taking 8-10 weeks due to covid. So, now, weve gotten a disconnect notice, bc it won't be paid. Why make it so difficult!? Why not STOP service when told!!!??? No one will be able to return her boxes and such bc you chose to draw this all out. Ill be in a different state now! You were warned she has passed! So ridiculous!!! Everyone else just stopped service!
CCGina
Official Employee
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800 Messages
4 years ago
I am so sorry to hear about the passing of your mother, I can't imagine how much this hurts. I also sorry that the process has been difficult, we really appreciate you taking the time to reach out to us and for trying to follow the appropriate steps.
If you do not have the certificate, there is the option to fill out an affidavit. I hope this information helps. If not, please click on my handle (ComcastGina) and send a private message so we can look further into this.
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Jhendry01
New Poster
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2 Messages
4 years ago
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DHW58
Frequent Visitor
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5 Messages
4 years ago
I had the same issue and spent 2 weeks getting the runaround. Finally filed a complaint with the Better Business Bureau and I received a call from Comcast the next day. This time I was talking to real customer service people who actually wanted to fix my problem. If that didn't work Plan B was to simply not pay the bill. Problem should be solved.
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user_9fd362
Visitor
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1 Message
4 years ago
Same thing is happening to me. I can't even get in touch with a real person. I took the boxes back to the Xfinity store and they told me there will be early termination fees. I told her sure send me the bill. I also told her my mother is DEAD, she won't be paying the bill and neither will I. This is ridiculous. She had a car that was still owned by the bank. I called the bank and they came out and picked up the car. No death certificate needed. No run around. No questions asked. Just where is the car located.
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