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Visitor

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1 Message

Fri, May 7, 2021 2:17 AM

Death of account holder

Are you really charging an early termination fee because my mother died after over 20 years of service with your company???                                                                                                                          

Responses

Official Employee

 • 

2.7K Messages

2 m ago

Hello @user_58ee9e. First of all, I'd like to take a second to say we are sorry to hear of your loss. We know losing a family member is always difficult and we don't want handling their service accounts to become yet another burden. We would love to work with you to make sure her services are appropriately taken care of. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 

 

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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