New Poster
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1 Message
Death of account holder
I'm trying close the account of my deceased father. I've called and navigated your ineffective phone system and talked to a service representitive twice. I've provided my contact informtion. I've completed and submitted the Xfinity affidavit. There is a still a bill with a start date that is after my first call. Today I was told I'd need to call back again.
This is rediculous. I just want to return the equipment and move on.
Accepted Solution
DHW58
Frequent Visitor
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5 Messages
4 years ago
Had the same issue. Ended up filing a Better Business Bureau complaint and had a call the next day from very professional customer service people who addressed the problem. It's sad that you have to file a BBB complaint to get basic customer service issues resolved. The good news is that it worked.
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