Contributor
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16 Messages
Dear Xfinity, please catch up to optimum speeds
I am in xfinity area and I have a $15 internet plan (essentials something or other). It gets me 75Mbps
My parents are in the optimum area. I was helping them set up an optimum $15 plan
Turns out their service (same cost, $15 all-in) is 100Mbps
I respectfully request for xfinity to match the competitor's value.
Thank you
EG
Expert
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116.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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MrNJ
Contributor
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16 Messages
1 hour ago
I have multiple mobile phone lines.
Two of the lines have unlimited data, the older pre-2024 type
I was exploring the xfinity mobile portal website and saw information about the new unlimited plans
https://www.xfinity.com/mobile/my-account/settings/level-move
At the bottom of the page all my lines listed with the dropdowns for
-Unlimited
-Premium Unlimited
There's no option to stay on by-the-gig
So the website is not letting me switch my existing unlimited lines to the new unlimited plan. I am expected to make selection under all lines effectively switching all lines to unlimited.
QQ:
is it the requirement of the new plans that all lines must be unlimited data?
if not, how do I switch my existing unlimited lines to the new plan?
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