Visitor
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2 Messages
Dear God how do I cancel
I have internet and TV, I work during the day so I cannot call during normal business hours. I cannot go to a store.
How do I cancel? I can't afford this and they just keep taking my money, please help, How is this legal
user_26znxz
Visitor
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2 Messages
9 hours ago
Please for the love of god, how is this legal, I can't afford this please cancel my service
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XfinityOrlandoM
Official Employee
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3.4K Messages
4 hours ago
@user_26znxz
Thanks for reaching out to us we do hate to see you leaving but I understand your concerns. I'll be happy to assist you with getting your account disconnected. https://www.xfinity.com/cancel
To get started please send me a direct message including your first and last name and complete service address
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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