Dear Customer Service on the Phone - Actually Help People.

Every time I have to call Xfinity for something, I would rather drink bleach. 

I have called in the past before about being charged for an "installation" service when their router they gave me was broken and so I was charged for someone to come out and replace it when I was told by the guy who was in my apartment I wouldn't be. When reaching out to Customer Service via chat and asking for $100 refund. He said it would be applied to my account later. It never was and I let it go. I still have all the screenshots from that conversation. 

This time Xfinity forced me to reset my password and then the page got stuck on a loading screen endlessly. The man's advice over the phone was the use a neighbour or a friend's device to do it after two attempts of it not working...and then asked if there was anything he could help with to get off the call essentially. I guess not, I'll figure it out myself. (and I did after trying a bunch of different devices and browsers). 

I've given up on anything having to do with calling customer service. I didn't even want to deal with the refund I'm owed because the customer service is that insufferable. 

I hope Congress gets on Xfinity for being a Monopoly because I would love to switch internet providers to something else. The sad reality is, Xfinity does have good internet where I'm at. Their customer service is the worst though. Just came here to rant about that because I'm so tired of this company.