Dealing with Xfinity is like a living nightmare.

Dealing with Xfinity feels like I'm stuck in a never-ending loop with my ex-husband. Honestly, this has been one of the most frustrating and stressful experiences I've ever had. I switched to Xfinity internet and mobile for two lines back in June. The very same night, I get a call from one of their agents—yes, they called me—to rush me into activating my service. Since I’d never used an e-SIM before, I thought that was just how it was done. Turns out, the agent switched the numbers on our phones, and we didn’t realize for a whole day. When I called back to fix it, after over ninety minutes of back-and-forth, we finally managed to switch one of the numbers and get the correct number on my phone. But I was wrong. My device now had no number at all, and that night, my teenage son was in a car accident. Neither he nor the nurses in the ER could reach me. I contacted customer service, and while I was treated respectfully, there was no real effort to make things right. Honestly, I should’ve just left then and there.

Fast forward to last week when I noticed my name was misspelled on the Xfinity landing page. I started a chat to get it fixed, only to be told I didn’t have an account with Xfinity. Wait, what? Who’ve I been paying? How have my daughter and I been making calls? How am I chatting with you now if I have no service? That was honestly the most obvious question, but no one had an answer. I got transferred at least four times, each time with the same response: “Please wait a moment while I read through the chat to get your info… ok, can you decribe to me your problem?” At one point, I started to wonder if I had died—like I was in some kind of [Edited: "Language"]. I kept explaining the same issue over and over, only to be given the same wrong solutions. I was like Sisyphus pushing the boulder up the hill—repeating myself endlessly. I tried to stay patient and kind, but honestly, I was getting pretty fed up.

Finally, I realized this was a lost cause—just like my marriage—and decided to disconnect. My bills were paid; the service was working enough for now. I figured I could disconnect from this madness and find a better mobile and internet provider. After all, it’s 2025, and I still have choices! But Xfinity doesn’t just want to drive you crazy—they want to mess with your perception of reality. Enter the sales calls, nons can I interest you in our mobile service promotion?” “Do you mean the one I already have? No, I already have service.” “Right now, we’re running a promotion—” "I. Already. Have. Service." ". . . you can recieve a smartwatch." I apologize in advance, but I hung up. I had to protect what little sanity I had left. 

Just run from Xfinity. There’s no safe space big enough for me after being completely discombobulated by their agents. At one point, an agent thanked me for being so nice— fat lot of good it did me.